Complete customer care

This is a unique programme in India, wherein we assume the entire responsibility for maintenance and upkeep of the buggies at our customer’s premises. A team of highly-trained MMM employees supervised by a chief coordinator are located at the customer’s premises during the contract period to ensure superior maintenance and maximum uptime of the buggies.

Spares Support

We provide a strong backup of spare parts for all our buggies, with our dedicated representatives responding to customers’ request for spare parts within one working day. The requested spare parts will be shipped at the earliest date as communicated by us.

Quick Service

We value our customers greatly and believe in a long-term association. We endeavour to constantly upgrade our products, service, systems and processes.

As a part of this drive, we have decided to maintain a centralised login system, so that the service request status is known online to even the highest person in the hierarchy. Timely intervention by the management in the escalation matrix would help in instant service, closing the complaints in a much shorter time.

Help Desk

Our centralised Help Desk operates from the plant premises at Bangalore and is open from 08:30 Hrs to 16:50 Hrs on all days except Sundays and holidays. The calls can be booked through the following modes.

Telephone (Landline) – 91-80-27833565 / 91-80-43526565
Fax – 91-80-2783 2580 (‘Customer Care’ must be mentioned on top)
Mobile – (0) 99721 22884 (Jayasudha. K)
Email – customercare@maini.com

The calls will be allotted to the concerned engineers by the regional service manager, depending on the distance from the branch office/ residential engineer.

The calls will be attended within,

24 hours for distances less than 100 Km
36 hours for distances between 100 and 200 Km
48 hours for distances between 200 and 300 Km
72 hours for distances greater than 300 Km
96 hours for hilly and inaccessible regions

Escalation Matrix

If any calls are not attended within this period, the calls may be escalated to:
Help Desk Manager; customercare@maini.com (For calls not attended within the above time frame)
DGM Service, sebastian@maini.com (For calls not attended up to 12 Hrs after the permissible timings)